IT SERVICE DESK

A NEW STYLE OF CUSTOMER SERVICE

Businesses are challenged with a growing number of systems and adoption of cloud solutions in every day operations. The demand for availability or service to clients and their increasing expectation of service are creating a greater reliance on IT services.

Over many years, we have accumulated the knowledge and experience to take on a total IT outsourcing role, a process that starts with an in-depth audit. We look at how your business processes are matched to your ICT environment, what works and what can be improved. Then we assign a Project Manager to help you begin the migration, transferring responsibility over to us, one step at a time.

We provide your business with a single point of support whilst removing the need for you to deal with a long list of providers. If you want to consolidate your company’s IT systems with a robust service that you can rely on when it matters most then contact us today.

LET US KNOW ABOUT YOUR IT CONCERNS

OUR RANGE OF SERVICES

SERVICE DESK

  • Mon - Fri 8am-5:30pm

  • Level 1 - Level 3 Support

  • Migrations and new installs

  • Day to day support for all your staff

  • Files security and administration

REPAIRS

  • Operating System Repairs

  • PC Upgrades and modifications

  • New software installations

  • Backup restores and configurations

  • Malware removal

SUPPLY

  • Servers and Networking

  • Desktops and Laptops

  • Firewalls and Routers

  • Printers

  • Cabling and accessories

FREQUENTLY ASKED QUESTIONS

Will you alert me if my server is down?

Yes, our MaxFocus monitoring plans will ensure that your servers and other devices on the network are monitored for all critical services. Once alerted, our technician who will attend to the issue and advise our point of contact for further instructions.

How fast can you resolve my IT issue?

Depending on the nature of the incident, we aim to resolve small issues within a few minutes, whilst more complex tasks will be escalated to the appropriate engineer. We have a proven track record of resolving 90% of all issues we receive within the same day and for more complex tasks we work around the clock to get them resolved.

Can you give me advice on which software I need to use in my business?

Most of the time we can assist you with general enquiries about using common most businesses need. This includes settings up a website, email accounts and other standard operating software. Other times if you need more specialised applications such as NetApp or SAP, we may need to refer you to more specialised companies who deal with these software every day.

What if I call you on weekend or after hours?

Our after-hours voicemail is monitored by a dedicated staff member and we will call you back for any urgent queries. Other non critical issues will be looked at on the next business day.

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© 2019 Altitude IT. All rights reserved.

CONTACT US
1300 889 599
Int (+612) 9151 4778
help@altitudeit.com.au